This book has 1 recommendation

Bogdan Lucaciu (CTO/Adore Me)

I’m re-reading “Difficult Conversations”. It’s written by the “Harvard Negotiation Project” guys that also wrote “Getting to Yes” and “Thanks for the Feedback”. It allowed me to navigate super important conversations by shifting from a “who’s right” stance to a learning stance. Giving it another spin after two years from the first read as I'm working on my assertiveness.

Amazon description

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

  • Decipher the underlying structure of every difficult conversation
  • Start a conversation without defensiveness
  • Listen for the meaning of what is not said
  • Stay balanced in the face of attacks and accusations
  • Move from emotion to productive problem solving

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See more books written by: Douglas Stone, Bruce Patton, Sheila Heen

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