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Chuck Rogers (Owner / Chuck Rogers Consulting)
I try to get each of our employees to read this book. Absolutely nothing is more critical to your success than providing remarkable service to your customers. If you do that, customers will come back. That's what makes all the work you are going to do to create a great atmosphere and control your costs worthwhile. If you aren't going to be committed to Remarkable Service from day 1, then you might as well not start.
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong.
Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
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