This book has 5 recommendations

Seth Godin (Author / )

Sooner or later, we're all in the hospitality business. I bet you'll find that Chapter 8 alone is worth the cost of the book.

Herve Humler (COO / The Ritz-Carlton Hotel Company)

A spectacularly useful look at what determines success in the hospitality industry, packed with the insights of great leaders and practitioners from our industry, put together by Micah Solomon, one of today's preeminent thought leaders on where hospitality, customer service, and customers themselves are heading.

Raul Leal (CEO / Virgin Hotels)

At Virgin Hotels, we are building a new hotel experience-something that can only be done by learning lessons from the greats of our industry and understanding the needs and wants of today's consumers. In The Heart of Hospitality, Micah Solomon--one of the true thought leaders of the customer experience--has gathered unparalleled hospitality wisdom and distilled it in an incredibly readable and useful format. We were delighted to be part of this project and recommend it to any company or individual looking to grow within our industry.

Sara Kearney (VP / Hyatt Hotels Corporation)

An incredibly valuable look at the hospitality industry, hospitality management, and how to succeed with today's (and tomorrow's) guests.

Rupesh Patel (CEO / 3Hospitality)

Micah Solomon has gathered all of the great hospitality industry heroes, hotel management practitioners and great restaurateurs together and pulled crucial hospitality management and business insights out of them. This is transformational to the reader who wants to thrive in the challenging world of hospitality and hospitality management.

Amazon description

The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), Tom Colicchio (Top Chef, Craft) Isadore Sharp (Four Seasons), Patrick O'Connell (The Inn at Little Washington), and many more. The result is a hospitality management and customer service resource like no other.

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